Our Terms

Please read our terms and our Privacy Policy before placing your order. By placing your order, you accept our terms. You must be over 18 to shop with us. If you have any questions, contact us at [email protected]

Shopping from Norway? No additional fees except product price and shipping (charged before checkout). Love Forever is VOEC-registered, meaning we charge Norwegian customers Norwegian VAT (included in the price you see in our webshop) and we pay Norwegian VAT quarterly to the Norwegian state. VOEC also means we ship all orders under 3000kr duty-free to Norway. So there are no additional charges beyond what you pay in our webshop.

All prices include 25% VAT.  

All our deliveries are made with Postnord (Sweden) and UPS (Norway).

In Sweden, you can choose to receive your package at a Postnord Collection Point, in a parcel locker at a Collection Point, or home delivery (excluding Northern Sweden).

Sweden: download the Postnord app to track all your shipments. The app will notify you when your package is ready for collection. You’ll also receive a QR code for return shipping label in the app if you want to return items.

Shipping cost 59kr Sweden for collection point or parcel locker, home delivery (excluding Northern Sweden) 129kr. 200kr Norway.

On www.loveforever.se you can choose the following payment methods:

Klarna:

Invoice: Shop now – pay 14 days after delivery!

To shop with invoice, we need your personal ID number. A credit check is done online in seconds and you’ll get immediate confirmation if the purchase can be made by invoice.

Card: you can also pay by card via Klarna.

Here are Klarna’s terms of purchase:

https://cdn.klarna.com/1.0/shared/content/legal/terms/42209/sv_se/user

For all questions regarding payment and account, please contact Klarna directly at tel 08-120 120 00.

Swish

Pay easily with Swish.

You can return your item within 14 days from when we shipped your order.

Items costing less than 350 SEK, as well as accessories, jewelry, and glasses cannot be returned. If you return these anyway, a return fee of 250 SEK will be charged. Items with more than 29% discount cannot be returned either. If you return these, a return fee of 200 SEK will be charged, and if you return multiple items, an additional 100 SEK return fee per item will be added.

Items from our “Bargain” category cannot be exchanged or returned.

If you return late, we may charge a fee of 400 SEK. The return must be handed to Postnord no later than 14 days after we shipped your order. If you don’t collect your package, we will charge a fee of 400 SEK. If your order is over 5000 SEK and you don’t collect the package, a fee of 1000 SEK will be charged.

The item must be returned in original condition, with all tags attached and in original packaging. The item must not smell of perfume or have makeup stains.

Your package includes a delivery note explaining how to return the item. Follow the instructions on the delivery note for returns or exchanges. Drop off your return at the same location where you collected your package. We don’t collect returns from other locations. When we receive your return, we will refund you via Klarna or Swish.

Return Fees:

• Sweden & Denmark:
  • For items valued up to 1500 SEK: 100 SEK
  • For items valued 1500-2500 SEK: 200 SEK
  • For items valued 2500-3000 SEK: 300 SEK
  • For items valued over 3000 SEK: 600 SEK
  • For items valued over 5000 SEK: 1000 SEK
  • If original bag is missing, additional 100 SEK.
• Norway:
  • For items valued up to 1500 SEK: 200 SEK
  • For items valued 1500-2500 SEK: 350 SEK
  • For items valued over 2500 SEK: 400 SEK
  • For items valued over 3000 SEK: 700 SEK

If you chose to collect your order in store and want to return the item there, an additional fee of 50 SEK applies for packaging materials, handling, and item reservation.

The return fee is charged regardless of whether you choose to pay it yourself. We have high costs for returns and unfortunately cannot offer free exchanges. Email us at [email protected] if you need help.

Exchange: You can exchange items for a fee of 100 SEK plus shipping cost. If you return the items anyway, the same return fees as above apply.

Web orders in store: If you ordered online and want to exchange in our Åkersberga store, you cannot do this directly there. If you want to exchange, you’ll need to buy something new in the store, and we’ll credit your web order minus return fee the next business day.